They were told there would be delays with the delivery due to coronavirus. However, after Dick Smith was approached by Stuff on Monday, they received their money back on Tuesday- 23 days after initally offered it. Wade said they were not the only ones having this issue with Dick Smith, with multiple negative reviews left on product review sites as people battled the same problem. Any retailers currently offering goods online should ensure they were able to deliver them within a reasonable time, a Commerce Commission spokeswoman said. If someone felt they were not receiving fair treatment after making an online purchase, she said they should talk to the trader or if it was a credit card transaction, they may be able to lodge it with their bank. They could also lodge a Disputes Tribunal claim or make a complaint to the Commerce Commission.
Dick Smith closing down sale: the strangest, saddest stuff that's left
Dick Smith (retailer) - Wikipedia
Dick Smith has launched an online only, one-day sale on both sides of the Tasman today. Consumer NZ is warning shoppers to think carefully about purchasing products in a major online sale launched by Dick Smith today. Receivers Ferrier Hodgson have said gift vouchers would not be honoured and deposits would not be refunded due to the financial circumstances of the company. Dick Smith's receivership came after the retailer abandoned its profit forecast last month amid a sales slump that left the firm with high levels of excess stock, which had to be heavily discounted in the lead-up to Christmas. Prices were slashed by up to 80 per cent in the fire sale, but it failed to have the desired effect. Dick Smith chairman Rob Murray said last week that December sales had fallen below expectations.
Dick Smith (retailer)
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After an almost-four-month fire sale, Dick Smith's stores are now well picked-over. What was left, however, tells a tale in itself — one about a chain that somehow acquired a huge inventory of stuff that nobody would buy, even at 90 per cent off. Every one of Dick's stores will be closed by Tuesday, May 3. Many are already closed.